FAQ

Ticket

How can I claim my seat for ticktes purchased via Veltra?

Tickets can be claimed 90mins prior to the performance, seatings will be on a first-come-first served basis.

Can I cancel or change my tickets after payment?

All ticket sales are final, No exchange or refund.

Is there a discount if they purchase multiple event during the ANA Honolulu Music Week?

There are no discounts for multiple purchases, the Final Concert will be donated to a Children's Organisation in Hawaii (details coming soon)

Is there group pricing for larger groups? How many people?

There are no group pricing for tickets this year.

Where can I get tickets to the free programs?

For free programs, venues are held in open areas with some capacity limitations.

How can I claim seats at Kawaiaha’o Church?

Seats will be assigned on a first-come-first-served basis.

Where can I purchase Ryu Goto's concert tickets?

Please check "Tickets" on our homepage.
For US residents, Ryu Goto tickets can be purchased from universe.com or J-Shop(US).
For JP residents, tickets can be purchased via or Veltra and Pia (JP) .

Where can I purchase tickets for concerts at Kawaiaha’o Church?

Please check "Tickets" on our homepage.
For US residents, Ryu Goto tickets can be purchased from universe.com or J-Shop(US).
For JP residents, tickets can be purchased via or Veltra and Pia (JP) .

Children from what ages require tickets?

Ages 4 & up will need to purchase a ticket for entry.

Which credit cards do we accept?

(For Residents in Japan) VISA,Master Card,JCB,AMEX,DINERS
(For Residents in US)Ticketmaster.com:VISA,Master Card,AMEX,DINERS,DISCOVER
*Ticketmaster only accpets US credit cards
Universe.com :VISA,Master Card,AMEX,DISCOVER, JCB, VISA Debit, Master Card Debit
*Only JCB payments will be converted from USD to JPY

Event

Will the event be in English or Japanese? Or both languages?

Some events will be held in both English and Japanese.

Which events have reserved / open admission seating?

Blasidell Concert Hall will be reserved.
Kawaiaha’o Church will have an open admission seating.

How do I request for accessible seats?

Accessible seats are available by contacting Blaisdell Box Office at
blaisdellboxoffice@honolulu.gov.

Is there a dress code?

No Dress code

Where can I obtain the program leaflets/ playbill?

The program details will be introduced on our homepage and on the Playbill that will be distrubuted before the show, and at hotel lobbys.

Will this music week be held next year? If so, when will it be?

It will be held every year in November for a week. Details for next year will be notified via our "What's on"page.

Event dates?

This year it will be held for 3 days from 11/15(fri)~11/17(sun).

Tour

Is there any tour packages for ANA HONOLULU MUSIC WEEK?

No package tours are available at this moment.
Please refer to our homepage "Tickets" to purchase concert tickets, air tickets and hotels seperately.

Parking

Is there an overflow lot for the Blaisdell Concert Hall?

Parking is often available in nearby lots or on the streets around Blaisdell.

Where is the parking for Kawaiaha’o Churchand is there an alternative lot?

Kawaiahaʻo Parking is extremely limited; we suggest using LYFT to attend these shows.

General

How do I go to the Blasidell Concert Hall?

Please check the Neal S. Blaisdell hompeage for directions.

Will any transportation be provided?

No transportation will be provided from Waikiki.
Please check with your nearest travel agency or use public transportation (bus,taxis,trolley).